Help Center

Welcome to our Help Center!
Here you’ll find answers to the most common questions from shoppers and sellers.

For Shoppers 🛍️

1. Placing an Order

• Browse products by category or search using the search bar.
• Add items to your cart and proceed to checkout.
• Pay securely using credit/debit card, PayPal, or other available online methods.

2. Order Tracking

• Use our [Track Your Order] page with your order number and email address.
• You’ll also receive email updates with your tracking details.

3. Shipping & Delivery

• Shipping times vary by product and seller location.
• Estimated delivery dates are shown on the product page and checkout.

4. Returns & Refunds

• You can request a return or refund through your account dashboard.
• Please read our Returns & Refunds Policy for full details.

For Sellers 🏬

1. Becoming a Seller

• Register through the Become a Seller page.
• After approval, you’ll receive access to your Seller Dashboard to list products.

2. Seller Fees & Commission

• Marketplace commission: 10% per sale.
• Payouts are processed monthly via Wise, Bank Transfer, PayPal, Mobile Money, or your preferred method.
• See Payout & Fees Information for more.

3. Listing Products

• Sellers must add products in the correct categories and follow [Seller Policies & Guidelines].
• High-quality images and accurate descriptions are required.

4. Support for Sellers

• Contact our seller support team directly via the dashboard.
• Access guides, tips, and updates in the Seller Resources section.

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Need More Help?

📧 Email us: info@cedomart.com
💬 Live Chat: Available during business hours
📖 Browse our [FAQs] for quick answers